Our Solutions
CloudBlu Consulting – Tailored ITSM & CSM / CRM Solutions for Business Success
At CloudBlu Consulting, we understand that every business has unique needs when it comes to IT service management, customer relationship management, and enterprise service delivery. That’s why we don’t just provide off-the-shelf solutions—we consult, configure, and customize technology platforms to align with your specific business goals, workflows, and industry requirements.
Here’s a breakdown of our key services and the some customised solutions we offer:
IT Service Management (ITSM) –
Custom IT Workflow Design & Automation
We help organizations design, configure, and implement ITSM solutions that improve operational efficiency, enhance service delivery, and automate IT workflows. Whether you’re managing incident resolution, change management, or asset tracking, our experts ensure your ITSM platform is tailored to your business needs.
🔹 Customized ITSM Workflows: We configure ITSM tools to match your internal IT processes, ensuring seamless ticketing, automation, and reporting.
🔹 Intelligent Self-Service Portals: We design branded, user-friendly self-service portals that empower employees and customers to log issues, request services, and track resolutions in real time.
🔹 AI-Powered IT Support Automation: Reduce manual workload with AI-driven chatbots and automated responses, ensuring faster resolution times.
🔹 IT Asset & Configuration Management: Keep track of your IT assets and dependencies with a structured, automated system that improves compliance and reduces downtime.
Customer Relationship Management (CRM) –
Tailored CRM Configurations for Smarter Customer Engagement
We consult, design, and configure CRM solutions to help businesses streamline their sales, marketing, and customer service operations. Our focus is on custom workflows, automation, and integrations to provide a seamless experience across customer touchpoints.
🔹 Custom CRM Setup: We configure sales pipelines, automation rules, and reporting dashboards that match your sales and customer engagement processes.
🔹 AI-Driven Customer Insights: Implement AI and predictive analytics to identify sales trends and enhance decision-making.
🔹 Omnichannel Engagement: Integrate CRM with WhatsApp, social media, email, and phone systems to provide real-time, seamless communication with customers.
🔹 Automated Customer Journeys: Improve customer experience with trigger-based workflows, such as follow-ups, email nurturing, and personalized offers.
Professional Services Automation (PSA)
We configure PSA tools that help service-oriented businesses manage projects, resources, and client relationships more effectively.
🔹 Project Planning & Tracking: Get real-time project dashboards, automated time tracking, and seamless resource allocation.
🔹 Billing & Invoicing Integration: Automate time-based billing, expense tracking, and financial reporting within your PSA system.
🔹 Custom Workflows for Service Teams: Whether you run a consulting firm, engineering company, or managed services business, we configure custom workflows for your operations.
🔹 Advanced Reporting & Analytics: Gain end-to-end visibility into project performance, profitability, and service delivery timelines.
Enterprise Service Management (ESM) –
Extending ITSM Capabilities Across the Business
We help businesses extend ITSM best practices into HR, Facilities, Finance, and other departments to create a unified approach to service delivery.
🔹 HR Service Management: Automate onboarding, leave requests, and employee self-service portals.
🔹 Facilities & Maintenance Management: Track service requests, repairs, and asset lifecycles with ESM integration.
🔹 Finance Service Desk: Streamline invoice approvals, expense management, and financial queries within an ESM framework.
🔹 Unified Service Portals: Provide employees with a single interface for all service requests, whether IT, HR, Finance, or Facilities-related.
IT Operations Management
We help your IT teams to manage and optimize the day-to-day IT operations by automating and streamlining tasks like monitoring, performance management, incident response, and resource allocation to ensure smooth and efficient IT service delivery
